MikesGrilles
Frequently Asked Questions
1. How are the grilles secured?
2. Will my bike's running temperature be affected by fitting these grilles?
3. What colours and finishes are available?
4. How long will it take to get my grilles?
5. How can I pay for my grilles?
7. Why are the powder coated finishes more expensive than the anodised?
8. I want some grilles for my bike but it doesn’t seem to be listed in the application chart?
Q1. How are the grilles secured?
A. The grilles are secured by a combination of heat stabilised zip ties and stainless steel locking wire. This method, although simple, provides an effective, secure and unobtrusive fixing system that requires no special tools to implement and, more importantly, does NOT require you to drill any holes in your bike to fix ungainly and unnecessary bracketry, as is often the case with many of the alternative protection systems that are available. Back to Top
Q2. Will my bike's running temperature be affected by fitting these grilles?
A. No. These grilles have undergone thousands of miles of rigorous testing, not only on the road but also on the track. During this testing there has been no noticeable increase in normal running temperature, even under 32DegC track conditions. Back to Top
Q3. What colours and finishes are available?
A. Grilles are currently available in anodised gold, powder coated gloss black, powder coated low sheen satin black and powder coated silver. Other colours and finishes may be added in the future dependant on demand, so if you want something particular then email your requirements to us as we may be able to accommodate them. Back to Top
Q4. How long will it take to get my grilles?
A. Grilles are only despatched on receipt of cleared payment. Therefore if you pay by Paypal, Nochexs or PO money order, for instance, then it is possible that your order may be despatched the same day / next day provided there is available stock. However a cheque payment will not be cleared for at least 4 days (even if you see that it has left your account) so it is normally 4-5 days from receipt of your cheque. For UK orders grille sets are sent by 1st class Small packet rate, so they should arrive the next day - the Postal Service, being what it is, means that it can sometimes take a day (or more) longer. For Overseas postage 1st class airmail Small packet rate is used which is a nominal 5 day airmail service (that means they aim to deliver in 5 days - sometimes its less but sometimes its more) - often deliveries are achieved in less than the 5 days (west coast USA in 3 days have been known). Both of these services are NOT trackable, so no amount of pestering is going to make any difference. Back to Top
Q5. How can I pay for my grilles?
A. We are constantly looking to improve the ways in which customers can pay for their orders. Currently payment can be made using the methods shown in the Table below. However, due to the relatively high level of charges levied by third party payment providers, a surcharge applies to some of these methods to cover these charges where they apply.
Provider
Payment Details
Surcharge
Information
UK + Overseas
sales@mikesgrilles.com
UK = 3.5%
Overseas = 5%
Online payment via the internet. Transactions are secure
Credit and Debit Cards accepted
Goods usually dispatched next working day.
You DO NOT need a Paypal account to use this option.UK only
By Post
No Surcharge
Personal or Company Cheque - Please allow 5 working days for your cheque to be processed via the banks. Goods usually posted next working day following clearance. Postal address provided on request. UK only
By Post
No Surcharge
UK Postal Orders - Can be purchased at all UK Post Office branches. Goods usually posted next working day. Postal address provided on request. UK only
Bank Payment
Pay directly into account
No Surcharge
Pay cash or cheque directly into bank account. Please Email sales@mikesgrilles.com for further details if you wish to use this method. UK + Overseas
Bank Transfer
N/A
UK - Free
Overseas - Add £1.00 to cover bank charges
Bank Transfer - Please be aware that it can take up to 7 days for the payment to be credited to the receiving account. Please Email sales@mikesgrilles.com for further details if you wish to use this method. Please be aware that this method of payment may attract bank charges when used from abroad.
Paypal is the preferred payment method and the use of this will usually hasten the despatch of your goods. We strongly recommend you do not send cash but if you do its entirely at your own risk and make sure you send it registered post including the Order reference. Goods are normally only despatched upon receipt of cleared funds.
Q6. How do I order my grilles?
A. Use one of the ‘Order’ buttons to navigate to the Order page. The Email button on the order page will open a ‘New Message’ window, please give the following information:
a) Your name and delivery address and Email address.
b) The bike model and year of manufacture
c) Your requirements including the finish (gold, black, silver)
Your order will be acknowledged by Email confirming your requirements, the price, payment information and expected delivery. Back to Top
Q7.. Why are the powder coated finishes more expensive than the anodised?
A. This is because the powder coated finishes require additional manufacturing processes which inevitably makes them more expensive. Back to Top
Q8. I want some grilles for my bike but it doesn’t seem to be listed in the application chart?
A. If you don’t see your bike in the Application Chart then we can still supply you a grille, however it may be necessary for you to confirm certain aspects of your bike so we can be sure that the product that you will receive is a good fit. Back to Top
If you have a question that is not covered by these Faq's then you can ask your own question by clicking the button below.
